How we handle your data

Who we are

This website belongs to Raza Sweet. We are responsible for the personal data collected through it. This policy explains what we collect, why, how we store and destroy it, and your rights. For anything about your data, write to 0592626555.

What we collect and how

Contact requests: when you send the form we collect directly from you your name, mobile number and request details, which we need in order to serve you. The product and email are optional. You can call us or use WhatsApp instead of the form.

With each request we automatically keep the IP address it was sent from and a summary of the visit it was sent during: pages viewed, where you came from, approximate location, device type and network provider.

Site statistics: our own system automatically records pages opened, browsing time, clicks on contact buttons and catalogs, where the visit came from, device and browser type, approximate country and city, and network provider. We do not keep your IP address in these statistics: it is used momentarily to work out your approximate location and to create an anonymous identifier that changes daily, and is then discarded. We do not use cookies to track you across days or websites.

Browser storage: we use a technical session cookie needed to run and protect our forms, and we keep your basket contents until you send them, and the time a promotional window was last shown in your browser so that it does not appear more than it should.

Why we collect it and on what basis

We use your request details to reply, prepare quotes, and carry out and follow up on what you ask for, based on your request and your consent when you send the form. The visit summary helps us understand your needs and serve you better.

We use statistics and IP addresses to protect the site from abuse and to improve our services, in our legitimate interest in running a safe and effective website, without prejudice to your rights. We do not use your data in any way that conflicts with this policy, and we do not send you marketing messages without your consent.

Sharing and transfer

We do not sell your data. Only authorised staff see your request, through the admin panel and by email. We may disclose data where a law or a competent authority requires it.

Our services rely on outside providers: the company that hosts our website and email, whose servers may be outside Saudi Arabia. Fonts load from Google Fonts, maps from Google Maps and some videos from YouTube or Google Drive, so these services may receive your IP address when they load. We take the measures the law requires to protect your data in doing so.

Storage, protection and destruction

Data is kept on protected servers. Access is through password-protected accounts with permissions that limit what each staff member can see.

The IP address kept with a request is deleted automatically after 90 days. Statistics are deleted automatically after 400 days. We keep requests and contact details for as long as needed to serve you and follow up, or as the law requires, and then destroy them by deleting them from our systems. You can ask us to destroy them sooner once they are no longer needed.

Your rights

Under the Saudi Personal Data Protection Law you have the right to know how your data is collected and used and on what basis, to access it and obtain a copy in a clear format, to ask for it to be corrected, updated or completed, to ask for its destruction once it is no longer needed, and to withdraw your consent at any time, unless legal grounds prevent this.

To use any of these rights, write to 0592626555 and include the mobile number or email used in your request so that we can verify it. We will reply within the statutory period.

If you have a concern we hope you will write to us first. You also have the right to file a complaint with the competent authority, the Saudi Data and AI Authority (SDAIA).

Changes to this policy

We may update this policy when our services or the law change, and will publish the updated version on this page with its date.

Last updated: November 2026 · IP Geolocation by DB-IP